At 99 Rebate, enjoyable entertainment starts with good control. This page provides all the tools, guidance, and resources you need to keep your gaming activity a healthy form of leisure — not a burden. The safety and wellbeing of our players is a priority we never compromise on.
Six things every Malaysian player should understand about healthy online entertainment
Online gaming — whether it's slots, Super League football betting, poker, or Live Casino — is a form of entertainment, just like going to the cinema or dining out. The money you set aside for playing is a leisure expense, not an investment. When you treat winnings as a bonus rather than an expectation, your gaming experience naturally becomes more enjoyable and healthier. This is the foundation of responsible gaming that we at 99 Rebate promote to all our members.
Healthy players are those who maintain a balance between online entertainment and everyday life — family, work, finances, and rest. Problems arise when gaming starts to take priority over these other commitments. At 99 Rebate, we provide session time limit tools so you can enjoy slots or badminton betting without risking it eating into the time that matters for everything else in your life.
The simplest and most important rule in responsible gaming: only use surplus money that does not affect your basic needs — rent, bills, food, transport, and emergency savings. Never deposit via Touch 'n Go, GrabPay, or DuitNow using money that is meant for your or your family's daily necessities. Set a monthly entertainment budget and stick to that limit firmly.
Every game at 99 Rebate — from jackpot slots to Sports Betting — involves an element of chance that cannot be manipulated or predicted. There is no "proven strategy" for winning consistently. Independently audited RNG (Random Number Generator) technology ensures that every slot spin, every poker hand, and every game outcome is completely independent of previous results. Understanding this is your best protection against misleading beliefs about gambling.
Gambling problems rarely appear out of nowhere — they develop gradually and often begin with subtle signs: playing to relieve stress, chasing losses, hiding gaming activity from family, or feeling restless when not playing. Recognising these signs early is the single most effective step you can take to prevent more serious issues down the line.
Seeking help when you recognise a problem is not a weakness — it's a smart and courageous decision. 99 Rebate provides self-exclusion tools you can activate in under two minutes without having to explain yourself to anyone. Our support team is also trained to assist players who need help with full respect and zero judgement.
Five tools you can activate yourself from your account settings at any time — free and instant
Set the maximum amount you can deposit over a daily, weekly, or monthly period. Once the limit is reached, the system will automatically block further deposits until the next period begins.
Set a maximum loss limit for each gaming session. Once your losses reach the amount you have defined, access to games will be automatically suspended until the following day.
Set how long you can play in a single session or per day. When the time limit is reached, you will receive a notification and access to games will be paused until the next time period begins.
If you need a more serious break, activate self-exclusion for a longer period. During this time, you will not be able to log in or access any part of the 99 Rebate platform.
Enable periodic reminders during your gaming session that display time elapsed and total amount wagered — helping you stay aware and make more informed decisions.
If you find it difficult to stay in control or need immediate help, contact the 99 Rebate support team — trained to assist you with full respect and without judgment, 24 hours a day.
How to Access All Tools: Log in to your 99 Rebate account → click the profile icon in the top right corner → select "Account Settings" → scroll to the "Responsible Gaming" section. All tools are free and can be activated in under 2 minutes.
Recognise the warning signs that your gaming activity may need immediate attention
If you find yourself opening the 99 Rebate app every time you feel stressed, sad, or bored — not for fun, but to escape those feelings — that is a sign worth paying attention to.
Playing more to "recover" losses — known in the industry as chasing losses — is a dangerous mindset that often worsens your financial situation far more quickly.
If you feel the need to hide your gaming activity or the amount you've spent from your partner, family, or friends, that's a clear signal that something may not be right.
Feeling anxious, irritable, or unable to focus when you cannot play are symptoms that resemble addiction and require immediate professional attention.
Depositing via DuitNow or FPX using money that should go towards bills, rent, or family needs is a serious sign of financial harm caused by excessive gambling.
Consistently losing sleep due to playing late into the night — even when work or responsibilities await the next morning — is a sign of lost self-control.
Practical steps if you or someone you know needs support
The first and hardest step is acknowledging that gaming has become a problem. It takes courage and honesty with yourself. Remember — this is not about a weakness of character; it's about reclaiming control of your life.
Activate self-exclusion immediately from your Account Settings page. This will block access to the platform for your chosen duration — anywhere from 30 days to permanent — giving you the space to regain control.
Our support team is trained to assist players facing difficulties. Reach us via live chat, WhatsApp, or email. We can help you activate the controls you need and point you toward further resources.
Talk to someone you trust — a partner, family member, or close friend. Support from loved ones is one of the most important factors in recovering from a gambling problem. Don't face this alone.
Set a strict new budget, track your spending with a financial app, and consider seeking professional financial advice if debts have accumulated. Financial recovery is an essential part of the overall healing process.
A counsellor or psychologist specialising in addiction can provide professional support that goes far beyond what any platform or peers can offer. The Malaysian Ministry of Health provides counselling services accessible through public health clinics.
Urgent Need? If you feel the situation has become critical, contact 99 Rebate support now via live chat. We will help you activate self-exclusion in under 5 minutes and provide further guidance on available support resources.
Answer the following questions honestly to assess your playing patterns. All responses are confidential and are not stored.
1. Have you ever spent more money gambling than you originally planned?
2. Have you ever tried to win back money you lost by continuing to play?
3. Has anyone close to you ever expressed concern about your gaming activity?
4. Have you ever felt guilty or regretful after a gaming session?
5. Have you ever used money meant for daily necessities (bills, rent, food) for gaming?
At 99 Rebate, responsible gaming is not just a page on the website ticking a compliance box — it is a core value that shapes how we design the platform, train our support team, and make product decisions every day. We believe that a platform that genuinely cares for its players is one that will remain relevant and trusted for the long term.
Many people wonder why a platform like 99 Rebate — offering slots, Sports Betting, poker, and casino games — takes responsible gaming so seriously. Doesn't that work against the business? The answer is straightforward: players who game healthily — who stay within their means, who play for enjoyment rather than stress, who return because they want to rather than feel compelled to — are loyal, happy players for the long term. Problem gamblers, on the other hand, eventually stop playing altogether and suffer consequences that far outweigh any short-term winnings.
Our automatic daily rebate system — which returns value to players every day with no wagering requirements — is itself part of this responsible gaming philosophy. When players get real value from every session, not just when they win, they no longer feel the need to play at an unhealthy pace just to feel like they got something out of it. The rebate is our way of saying, "thank you for playing with us today, regardless of the outcome."
The control tools we provide — deposit limits, session loss limits, play time limits, reality mode, and self-exclusion — can all be activated directly by players from the account settings page, with no need to contact support and no explanation required. We designed it this way deliberately, because we know that when someone is in an emotionally sensitive place regarding gambling, a simple, barrier-free process is critical. Even the smallest obstacle — such as having to wait for support or fill out a lengthy form — can stand in the way of taking the action that is needed.
For parents or guardians concerned that a teenager may have accessed a platform like 99 Rebate, we want to be absolutely clear: our platform enforces strict age verification during registration and does not permit access to anyone under 18 years of age. If you suspect that a young person has registered an account using inaccurate information, please contact our support team immediately and we will investigate and close the account if the suspicion is confirmed.
We also recognise that the impact of problem gambling is felt not only by the player, but by their family and loved ones as well. If you are a partner, parent, or friend of someone you believe is struggling with a gambling problem, you can contact 99 Rebate support for guidance on how to help — including how to request that controls be placed on their account where needed and permitted.
Healthy entertainment is every player's right. At 99 Rebate, we are committed to ensuring that every session — whether you are following a Thomas Cup badminton bet, spinning the progressive jackpot slots, or playing Texas Hold'em at the poker table — is an experience that brings enjoyment, not stress. Play smart, play within your limits, and remember: entertainment is at its best when you are still in control.
Important Reminder: Spending beyond your financial means can lead to serious debt and strain your relationships with family. If you feel gaming is becoming a problem, do not wait — activate self-exclusion now from your account settings page or contact our support team for immediate assistance.
Answers to the most frequently asked questions about responsible gaming tools and policies at 99 Rebate
Set your deposit limit before you play, activate Reality Check to stay aware, and remember — 99 Rebate is always here to help you play in a healthy and responsible way.