Find answers to the most frequently asked questions by 99 Rebate players — covering account registration, deposits, withdrawals, daily rebates, slot games, Sports Betting, and account security. All in clear, easy-to-understand English.
Select a category to jump to the relevant questions, or use the search below to find a specific question
How to register, age requirements, number of accounts allowed, how to update your information, KYC verification, and other questions about managing your 99 Rebate account.
Accepted payment methods such as Touch 'n Go, GrabPay, DuitNow and FPX, minimum and maximum deposit limits, processing times, and how to resolve deposit or withdrawal issues.
How the daily rebate is calculated, when it gets credited to your account, how to use it, the differences between VIP tiers and their respective rebate rates, and the terms for promotional bonuses.
Questions about slots, Sports Betting for the Malaysia Super League and EPL, badminton, e-sports, Texas Hold'em poker, Live Casino, and how to play correctly on the 99 Rebate platform.
How to reset your password, enable two-factor authentication (2FA), what to do if your account is locked or suspected of unauthorised access, and best practices for account security.
Responsible gaming tools available at 99 Rebate — deposit limits, loss limits, play time limits, reality check mode, and self-exclusion — plus how to get support if needed.
Filter by category or use the search bar to find answers quickly
If you have had to contact customer support on other platforms multiple times just for basic things like how to deposit or withdraw — we understand how frustrating that can be. At 99 Rebate, we work hard to make sure the most frequently asked questions are answered right here, in clear and straightforward English, so you do not have to wait in a support queue.
This FAQ page covers the six main categories most frequently asked about by Malaysian players. The first category, Account & Registration, covering questions on how to register, the 18 years old age requirement, the number of accounts permitted, KYC verification, and how to update personal information. These are questions that typically come up in the first few weeks after someone becomes a new 99 Rebate member.
The second category, Deposit & Withdrawal, is among the most searched topics. We explain in detail every accepted payment method — from Touch 'n Go eWallet and GrabPay to DuitNow, FPX via Maybank2u or CIMB Clicks, Boost, and ShopeePay. Exact processing times for each method are included so you know how long to expect and when to contact support if something goes wrong. The minimum deposit of RM 20 and minimum withdrawal of RM 50 are among the figures most commonly asked about, and the answers are right here.
Category Daily Rebate & Bonus explains in detail how rebates are calculated, when they are credited to your account, and most importantly — there are no wagering requirements on 99 Rebate rebates. This sets us apart from most other platforms that impose 20x to 40x wagering requirements on their bonuses, meaning players must wager dozens of times the bonus value before being able to withdraw it. At 99 Rebate, any rebate credited to your account is entirely yours — withdraw it or use it to keep playing, the choice is yours.
For the category Games & Betting, we cover the types of games available — from over 2,000 slots titles, Sports Betting covering the Malaysia Super League, EPL, Thomas Cup badminton, Mobile Legends e-sports, Texas Hold'em poker tables, to live casino with real dealers. Questions about game fairness (audited RNG) and how progressive jackpots work are also answered here.
Account security is our top priority, and the Security & Login covers everything you need to know — how to reset your password, enable two-factor authentication (2FA), what to do if your account is locked or suspected of being hacked, and how to identify phishing scams claiming to be from 99 Rebate. Remember: 99 Rebate will never ask for your password via WhatsApp, Telegram, or live chat.
Finally, the category Responsible Gaming covers all the responsible gaming tools we provide — deposit limits, session loss limits, session time limits, reality check, and self-exclusion — all of which are free, self-activated in under 2 minutes, and require no explanation from you. We believe players who play within their limits are happier players, and these tools are here to help you stay in control whenever you need them.
If your question isn't on this list, feel free to reach out to the 99 Rebate support team via live chat on the platform. Our average response time is under 3 minutes, our team communicates in Bahasa Melayu, and we operate 24 hours a day with no days off. Our goal is simple: to ensure every 99 Rebate player enjoys a smooth, safe, and enjoyable experience from day one to day one million.
Suggestions: Use the search bar in the FAQ section above to find answers faster. Type keywords like "deposit", "rebate", "password", or "self-exclusion" and related questions will appear instantly.
The 99 Rebate support team is ready to assist you in Bahasa Melayu — 24 hours a day, 7 days a week
The fastest way to get help. Log in to your account and click the chat icon at the bottom right of the screen to start a live chat session with our team.
For cases that require follow-up or document attachments (such as deposit proof), contact us via WhatsApp. Suitable for enquiries that do not require an immediate response.
For detailed enquiries, formal complaints, or issues that require written documentation. Send an email to our support address and we'll respond within business hours.
Security Notice: The 99 Rebate support team will never ask for your account password through any channel. If you receive a message requesting your password or sensitive information on behalf of 99 Rebate, please report it immediately via our security email.
Register a free account in 3 minutes, make your first deposit of minimum RM 20 via Touch 'n Go or DuitNow, and start enjoying automatic daily rebates from day one.